Equipment Satisfaction

Franchisees are least satisfied with customer loyalty, back-office, and point-of-sale software solutions. They are most satisfied with their point-of-sale hardware, wireless Internet access, and broadband solutions.

The top solutions being considered by franchisees include digital signage and customer-facing display systems—with more than 25 percent of franchisees looking to add or replace technology in these categories. Top solutions franchisees are looking to replace include point-of sale-software and hardware and back-office solutions.

Rate your satisfaction with the following technology solutions at your restaurants.