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ZAGAT Survey Summary

Box Questions - Rankings

1. Which fast-food chain has the best burger?

1. In-N-Out Burger

2. Wendy’s

3. Burger King

4. McDonald’s

5. Whichaburger

2. Which fast-food chain has the best fried chicken?

1. KFC

2. Popeyes

3. Bojangles’ Famous Chicken ‘n Biscuits

4. Church’s Chicken

5. Culver’s Frozen Custard

3. Which fast-food chain has the best grilled chicken?

1. Chick-fil-A

2. Panera Bread

3. Wendy’s

4. Chipotle

5. El Pollo Loco

4. Which fast-food chain has the best fish?

1. Long John Silver’s

2. McDonald’s

3. Captain D’s Seafood

4. Burger King

5. Wendy’s

5. Which fast-food chain has the best french fries?

1. McDonald’s

2. Burger King

3. In-N-Out Burger

4. Wendy’s

5. Chick-fil-A

6. Which fast-food chain has the best coffee?

1. Starbucks Coffee

2. Dunkin’ Donuts

3. Peet’s Coffee & Tea

4. McDonald’s

5. Caribou Coffee

7. Which fast-food chain has the best milkshakes?

1. Ben & Jerry’s

2. Dairy Queen

3. McDonald’s

4. Cold Stone Creamery

5. Wendy’s

8. Which quick-refreshment chain has the best ice cream/custard?

1. Ben & Jerry’s

2. Rita’s

3. Culver’s Frozen Custard

4. Baskin-Robbins

5. Carvel

9. Which quick-refreshment chain has the best smoothies/frozen yogurt?

1. Smoothie King

2. Jamba Juice

3. Pinkberry

4. TCBY

5. Orange Julius

10. Which fast-food chain has the best breakfast sandwiches?

1. McDonald’s

2. Panera Bread

3. Burger King

4. Dunkin’ Donuts

5. Chick-fil-A

11. Which fast-food chain has the best salads?

1. Panera Bread

2. Wendy’s

3. McDonald’s

4. Au Bon Pain

5. Corner Bakery Cafe

12. Which fast-food chain has the best value?

1. McDonald’s

2. Wendy’s

3. In-N-Out Burger

4. Subway

5. Chipotle & Taco Bell (tied)

13. Which fast-food chain has the best value menu?

1. McDonald’s

2. Wendy’s

3. Taco Bell

4. Burger King

5. Arby’s

14. Which fast-food chain is the most child-friendly?

1. McDonald’s

2. Chick-fil-A

3. Burger King

4. CiCi’s Pizza

5. Wendy’s

15. Which fast-food chain has the best drive-thru?

1. McDonald’s

2. Sonic Drive-In

3. Wendy’s

4. In-N-Out Burger

5. Chick-fil-A

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*Chains have up to 5,000 U.S. outlets.

**Mega-Chains have over 5,000 U.S. outlets.

***Quick-Refreshment Chains serve coffee, ice cream, frozen yogurt or smoothies as the featured offering.

†Overall ratings are the average of each chain's ratings for Food, Facilities and Service on a 30-point scale.