Thinking of Buying a Fast-Casual Franchise? Read this report first.

Ones to Watch | By Sabrina Davis

UBurger

The simple menu focuses on burgers, hot dogs, fries, onion rings, and shakes. They also offer chicken sandwiches and salads as healthier fare. There are five signature burgers, but most customers build their own. Toppings include cheeses, ranging from pepper jack to blue; a variety of sauces, from guacamole and salsa to chipotle and horseradish; and a lengthy list of vegetables, from pickled or fried jalapenos to roasted red peppers and grilled mushrooms. “Basically, anything we have in the kitchen, we’ll put on a burger,” Kouvlis says. “We’re always trying to think of toppings to add.”

But the secret to the great taste is not the toppings—it’s in the making of the burgers, Kouvlis says. “We make everything fresh. There are no freezers here, except for the ice cream. We trim and grind our own meat and make our patties with a mixture of sirloin and chuck and salt and pepper.”

UBurgers serves 600 to 700 people during its 11 a.m. to 11 p.m. hours. The average check is $8 to $10. The basic UCheeseburger is $4.25.

The 2,200-square-foot restaurant features corrugated metal walls, wooden tables and counters, and a chalkboard menu. “We didn’t want it to look high-end. We wanted people to know they were getting a fast-food burger, but it’s better. We see ourselves as an alternative to the stuff that’s been sitting in the freezer for who knows how long, or to going to a sit-down place where it takes an hour to get a good burger.”

At Uburger the wait for a fresh burger is about 12 minutes from the time they enter the restaurant, Kesaris says.

UBurger
President: Spiro Kouvlis
HQ: Boston
Year Started: 2006
Annual Sales: $1.3 million
Total units: 1
Franchise units: 0
Why it bears watching: Kouvlis and Kesaris named their concept UBurger after the German word “uber,” meaning “above,” but pronounce it “you-burger,” not “oo-burger.” Their slogan is “Above all burgers,” and they’re trying to live up to it. They don’t intend to be the biggest, but the best.
They want to grow slowly, holding off on aggressive expansion or franchising until after they have 10 or so stores running smoothly—maybe in five or six years, they say.
The duo is now focused on its second unit, which is expected to open in early 2008 close to Northeastern University. Kouvlis and Kesaris plan to use the extra space in that 3,500-square-foot store for a commissary to serve other locations.
“Our success depends on our quality, and we need to be able to deliver our burgers to our stores the same day they are made,” Kesaris says.
The UBurger partners will continue to be choosey about locations. They waited to open their first store until they were able to put it in Kenmore Square, with a steady stream of customers from Boston University and the Red Sox home field, Fenway Park.
Having run two successful restaurants before age 30 has given Kouvlis and Kesaris knowledge and confidence to make UBurger, which they say is their final venture, a long-term success.
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