415 Embassy Oaks, Suite 100 | San Antonio, TX 78216
Established in 1987, Sinclair Customer Metrics helps companies improve and maintain their customers experience with cost effective measurement services and online reporting systems. Using proven measurement methodologies and state-of-the-art systems, Sinclair delivers the relevant information businesses need to exceed customer expectations. We typically see customer satisfaction levels within our clients’ businesses increase by 15 to 25 percent in the first year. Sinclair provides: On site Mystery Shopping, Customer Satisfaction Surveys, Website Feedback Management, Telephone Mystery Shopping, Video / Photo Mystery Shopping, Competitor Mystery Shopping, Audits, Call Center Services, Inbound - Outbound Telephone Interviews, Customer Intercepts, Competitor Bench-marking, Ad-hoc studies, and Analysis.