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QSR Feature
Your Top 40 Hiring Questions

34 Is there any way I can reduce my training costs?

Put two people in identical or similar positions, and hire them at the same time. That system cuts training costs in half and saves a tremendous amount of money if one of them should decide to quit shortly afterward.

35 What can I do to promote employee safety?

Let staff know their safety trumps your profit. At Domino’s, drivers don’t have to deliver to dark houses. They call the customer from outside and again from the store but won’t be chastised for returning with the order.

36 What’s a common mistake operators make when it comes to I-9 compliance?

They combine the I-9 forms with the employee files. Immigration and Naturalization Service and ICE are two different government agencies, so doing that reveals confidential documents to an organization that doesn’t need to see them.

37 What do I need to know about minimum wage laws?

Some states have a higher minimum wage than the national standard of $7.25. That said, higher wages can mean higher-caliber employees. Paying 50 percent more per hour actually saves you money if the employee can do twice the work.

38 What are my responsibilities to employees in terms of health care?

Right now, that depends entirely on your company’s policies.

39 How could that change as a result of the new health care bill?

Employers with more than 50 full-time equivalents will have to provide coverage starting in 2014. What that entails hasn’t yet been fully defined. Alternatively, employers can opt to pay a penalty for not providing coverage.

40 How can I stay up-to-date about the health care bill and any changes that affect my restaurant?

Join your state restaurant association or keep an eye on the National Restaurant Association website,

Our Experts

Shawn Boyer is founder and CEO of, the nation’s largest hourly job site, and author of Help Wanted & Help Found: The insiders’ guide to recruiting & hiring hourly workers. His hourly insights have appeared in places such as the Wall Street Journal, USA Today, Good Morning America, CNN, and in daily newspapers throughout the nation.

Darren Tristano, executive vice president of Technomic Inc., is charged with the development and management of the company’s Information Services division, where he also serves as a restaurant industry analyst and subject matter expert specializing in major national restaurant concepts and menu development, and smaller emerging regional chains.

Kevin Moll is CEO of National Restaurant Consultants Inc., the International Restaurant Startup, and Troubleshooting Experts as featured in SmartMoney magazine and ABC News’ Nightline.

Michelle Reinke, the National Restaurant Association’s senior policy analyst, works on a wide portfolio of issues and is a key player in several business alliances, including the Family Business Estate Tax Coalition, the Food Trade Alliance, the Travel and Tourism Coalition, and the Discover America Partnership.

Tim McIntyre is vice president of communications for Domino’s Pizza and is co-author of Hire the American Dream, How to Build Your Minimum-Wage Workforce into a High-Performance, Customer-Focused Team.

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Robin Van Tan is a contributor to QSR's online exclusives.